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Understand how service bookings can be cancelled and how cancellation requests are handled.
Dharmsavi understands that plans may change. Customers may request cancellation of their service booking subject to the applicable cancellation conditions.
Cancellation requests should be submitted as early as possible to help us manage technician availability and scheduled visits.
Customers may request cancellation of a booking through the available account, website or customer support channels.
Cancellation requests are subject to the current status of the booking and whether service work has already started.
If a customer cancels a booking before the service professional has started the service, the booking may be eligible for cancellation and refund according to the applicable payment and refund conditions.
Any applicable cancellation or processing charges may be deducted before the remaining amount is refunded.
Once a service professional has reached the location or service work has started, cancellation may be subject to applicable visit, inspection, labour or other charges.
Any refund in such cases will be considered based on the work already performed and expenses incurred.
Dharmsavi may cancel or reschedule a booking due to technician availability, operational issues, location restrictions, safety concerns, insufficient information or circumstances beyond our reasonable control.
Where a prepaid booking is cancelled by Dharmsavi and the customer is eligible for a refund, the applicable prepaid amount may be refunded.
Cancellation does not automatically guarantee a full refund. The refund amount depends on the booking status, payment method, work performed and applicable cancellation conditions.
Approved refunds are generally processed through the original payment method wherever possible.
Customers may contact Dharmsavi to request a change to the scheduled service date or time.
Rescheduling is subject to technician availability and may not always be possible for the requested time.
Customers should ensure that someone is available at the service address during the scheduled visit.
If the service professional reaches the location and cannot access the premises or contact the customer, the booking may be treated as a customer no-show.
In such cases, visit or other applicable charges may apply.
For cancellation, rescheduling or refund-related questions, please contact Dharmsavi support.
Please contact Dharmsavi as early as possible if you need to cancel or reschedule your service booking.
