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Guidelines for service bookings, orders, visits, payments and service completion.
This Service & Order Policy explains the general process followed by Dharmsavi for service bookings, customer orders, service visits, payments and completion of requested services.
These guidelines should be read together with our Terms & Conditions, Privacy Policy and Cancellation Policy.
Customers can select an available service and provide the required booking information through our website.
Customers are responsible for ensuring that all information submitted during booking is accurate and complete.
After a booking request is submitted, Dharmsavi may review the booking and assign an appropriate service professional.
A booking may be subject to confirmation based on service availability, location, technician availability and other operational requirements.
The assigned service professional will visit the provided service address according to the scheduled booking, subject to availability and unforeseen circumstances.
Customers should ensure reasonable access to the equipment, premises or location where the service is required.
Depending on the nature of the service, the service professional may inspect or diagnose the issue before performing the required work.
The final service requirement may differ from the customer's initial description depending on the actual condition of the equipment or issue.
During inspection, additional repair, replacement, spare parts, materials or labour may be found necessary.
Additional charges may apply for work or materials that are outside the originally selected service. Wherever reasonably possible, such additional charges will be communicated to the customer before the additional work is performed.
Customers are required to pay the applicable service or order amount through the payment options made available by Dharmsavi.
Where applicable, payment may include service charges, labour charges, spare parts, materials, taxes or other applicable charges.
A service booking may be marked as completed once the assigned service professional has completed the requested work or the applicable service process.
Customers should review the completed service and communicate any immediate concerns to Dharmsavi support.
Customers are expected to:
Customers should verify their order or booking details after placing an order.
If any information is incorrect, customers should contact Dharmsavi support as soon as possible so that corrections can be considered before the service is processed.
If you experience an issue with a booking, service or order, please contact Dharmsavi support with your booking or order details.
Our team may request additional information, photographs, payment details or other relevant information to investigate and resolve the issue.
Dharmsavi aims to provide transparent communication, professional service and reliable support throughout the booking process.
