Refund & Returns Policy

1. Introduction

Dharmsavi provides doorstep service, repair, maintenance and related services. This Refund & Returns Policy explains when a customer may request a refund or return.

By placing a service booking or order through our website, you acknowledge and agree to the terms described in this policy.

2. Refund Eligibility

Refund eligibility depends on the nature of the service, payment status and circumstances of the cancellation or service issue.

• Duplicate payments may be eligible for a refund.
• Payments for cancelled services may be refunded according to the applicable cancellation terms.
• Refunds may be considered where a prepaid service cannot be provided by Dharmsavi.
• Refund requests may require verification of the booking and payment details.

3. Service Refunds

If Dharmsavi is unable to provide a confirmed service due to operational or other unavoidable circumstances, the customer may be eligible for a refund of the applicable prepaid amount.

If a customer is dissatisfied with a completed service, the customer should contact our support team with the booking details so that the matter can be reviewed.

4. Payment Refunds

Refunds are generally made to the original payment method used for the transaction, wherever technically and operationally possible.

Customers may be required to provide transaction details or other information necessary to verify the payment.

5. Refund Processing

Once a refund is approved, Dharmsavi will initiate the refund process. The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

Dharmsavi is not responsible for delays caused by banks, payment gateways or other third-party financial institutions.

6. Non-Refundable Cases

A refund may not be provided in situations including, but not limited to:

• The service has already been completed.
• The customer provides incorrect booking information.
• The customer is unavailable at the scheduled service address.
• The customer denies access to the service professional.
• The issue is caused by misuse or unauthorized modification.
• The request does not meet the applicable refund conditions.

7. Product Returns

If Dharmsavi supplies any product, spare part or material as part of a service, return eligibility may depend on the condition of the product and the supplier's applicable return conditions.

Products intended for return should generally remain unused and in their original condition, wherever applicable.

8. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact Dharmsavi support as soon as reasonably possible with your booking or order details.

We may request photographs, videos or other information to verify the issue before approving a replacement, return or refund.

9. Contact Us

For refund or return related questions, please contact Dharmsavi support.